Delivery Information

Delivery Costs

Some products include free delivery which can be seen by the free delivery banner.

Other products we can calculate the freight costs and email you some freight options. Please follow the instructions on the product page or visit the contacts page.

All freight quotes are valid for 7 days.

Please alert Home Outlet if the delivery is to Rural Delivery or the outskirts of the town/city as extra charges will apply. The customer will be legally responsible for any extra charges incurred by the freight company.

Time Frames

Please allow 10 working days for North and South Island deliveries. Home Outlet will contact you with an estimated delivery time. In most cases it is than around 3-4 days.

In busy seasonal times such as Christmas/New Year these time frames may need to be extended but Home Outlet will contact you if they anticipate any issues with the freight providers. The freight providers are contracted by the supplier not Home Outlet.

Freighted Items

Please do not sign for delivered goods unless you have checked that they do not have any freight damage. Please ask the driver to wait and check the goods very carefully before signing. We cannot help you with freight damaged goods if you have signed the truck drivers docket.

Couriered Items

All Couriered items will require a signature when received. If no-one is home to sign for the item, a card will be left for customer to arrange a suitable time for delivery. If customer would prefer the item to be left without signature please advise Home Outlet when placing the order. Please note that Home Outlet will not be liable for any goods that are left without signature.

International Deliveries

In most cases we can organise international freight for you, please visit our contact page with your specific request and we can email you a quote. Alternatively we can package the product for international travel and deliver to your freight provider of choice.